Orders and Shipping

As a company we aim to ship your order as quickly as possible using our shipping partner RoyalMail or a similar delivery provider. All orders are subject to availability and authorisation of your payment. Once an order is placed you will receive an order confirmation by e-mail and another when the parcel is dispatched along with a tracking system where you will have access to track your parcel.

Delivery to the UK mainland and Northern Ireland : £6.00

Delivery to Europe & the rest of the World; These costs are subject to variation but you will be advised of the cost before you are asked to complete the confirmation of your order and make any payment.

Returns, Refunds & Exchanges

We operate a strict returns policy and although we are happy to exchange or refund items that we sell. Unfortunatly we cannot accept returns on items or garments that have had any customisation on or have been personalised.  

All goods must be in the original condition as purchased and MUST NOT have been worn. We regret postage and packaging cannot be refunded and recommend using a recorded delivery service in case of product loss. If you are returning and item because it is faulty or have been sent incorrect to that of which was ordered. We will be happy to refund any postage costs to the original card it was paid on.

Please complete our returns slip and post to the below address along with a copy of the original invoice stating reason for return.

CLICK HERE TO DOWNLOAD THE RETURNS SLIP

Suzi Wong Creations , 6 The Folds, Blackrod, Bolton, BL6 5DP

Payments for the purchase of goods

Upon entering the checkout you will be taken to a secure payment system which is provided by one of the UK's number 1 major credit/debit card merchant company "Barlcays" all payments are secured using the latest in encryption standards and follow all rules as published by our bank "Barclays”, following the successful payment you will be diverted back to our site and greeted with a order success message. None of your card details will be held on our system for security reasons and only used via "Barclays" to charge payment on our behalf. The order success message meaning we can now start the process of packaging your order and dispatching it out to yourself at the earliest point.

Contacting Suziwong Online

As we operate as a company we are open for business between the working hours of 8.30am-5.30pm. We operate an email answering service which you can utilize via click in the "CONTACT US" link on the homepage. Please give as much detail about your query as possible this will let us assess whether we can deal with the query by email or by phone if required

Tel: 07749 248051

Fax: 01204 460 434